Roadside Assistance

Roadside Assistance for your caravan

Everyone likes a safety net. With AWN Roadside Assistance, you can have the peace of mind that comes with a comprehensive 24 hour / 7 days a week Roadside Assistance program.

Opalite carvans come with a 3 year roadside assistance cover from AWN Roadside Assistance. You can extend this cover and purchase an extended warranty if you want more extensive coverage.

Download the AWN Brochure on roadside assistance and extended warranty.

GENERAL COVER

Our Roadside Assistance program provides access to the following services. Some services are provided on a fee for service arrangement (as noted below).

GENERAL ASSISTANCE

We will relay urgent messages to family, friends and business associates, likely to be concerned by disruption or delay. We will also arrange for alternative transport in the case of a major breakdown i.e. taxi. (Cost at customer’s expense).

EXCLUSIONS

Free service will only be provided on private property or on public roads that are accessible by normal two wheel drive vehicles. Call Outs will not be provided where the caravan is “off-road” (including but not limited to where the caravan is located on forestry or logging tracks, creek beds, beaches or mountains).

Service can be refused in the following situations:

  • Commercial use of caravan.
  • Unregistered caravans.
  • Caravans deemed not to be roadworthy or non-compliant with the relevant Australian design rules.
  • Caravans permanently located on public or private holiday parks or camp sites.
  • Caravans already at repairers.
  • Where the use of specialized equipment may be required for extraction/recovery.
  • Caravans involved and damaged in accidents.

PREMIUM CARAVAN COVER

FLAT TYRE

The Caravan’s roadworthy spare tyre will be fitted. The cost of the service is covered up to $165.00 including GST (excludes any repair costs, replacement tyres, valves, tubes etc.).

LOCK OUTS / LOST KEYS

Gain emergency access to the Caravan. Arrange for the client to obtain the spare key (if applicable). The cost of the service is covered up to $165.00 including GST (excludes any repair costs and key cutting).

EMERGENCY TOWING – MECHANICAL BREAKDOWN

The Caravan will be transported to the nearest suitable repairer. The cost of the service is covered up to $1,000.00 including GST per breakdown (excludes any repair costs, additional towing. Refer to general exclusions).

Extras Cover

EMERGENCY ACCOMMODATION

Assistance with emergency accommodation, while the Caravan is being repaired. Initially paid in full by the client. The client may then claim for reimbursement of up to $400.00 including GST for accommodation costs. (Excluding meals, beverages etc.)

Available 24 Hours / 7 Days a Week

 

Australian Warranty Network : (07) 3802 5577